REDRESSAL OF GRIEVANCE

Here are the steps a client can follow in case of grievance or feedback:

If you are not satisfied with our services and would like to lodge a complaint, we would request you to first talk to our representative / consultant from the Research Analyst Department who is your point of contact. You can discuss with him / her, and be rest assured that your complaint will be resolved on best efforts within 10 to 15 working days.

You can also email or talk to the representative / consultant via telephone. The contact no. is 8240200956.

Alternatively, you can send us a complaint in writing or via email on rupalagarwal8441@gmail.com

We will try to resolve your complaint within 10 to 15 working days. The first step is for us to be clear about the nature of your complaint, and to identify what we can do to resolve the issue. When we have finished our investigations into your complaint, we will be in touch to provide you with a full response to your complaint.

If your complaint is not resolved within a period of one month, you may refer your complaint to the regulator – The Securities and Exchange Board of India (SEBI).

SEBI has launched a centralized web based complaints redress system ‘SCORES’.

The link to the platform is https://scores.gov.in/scores/complaintRegister.html#

If your complaint is not resolved on SCORES portal, you can start the dispute resolution process through the ODR Portal. The link for the platform is https://smartodr.in/login.

Grievance Redressal / Escalation Matrix

If you have a grievance, you can reach out to our Support Team for assistance.

Details of designation	Contact Person Name	Address where the physical address location	Contact No.	Email-ID	Working hours when complainant can call
Customer Care	Rupal Saraogi	5 h Palm Avenue kesarkunj building Kolkata 700019	8240200956	rupalagarwal8441@gmail.com	Mon-Fri 09AM – 05 PM
Head of Customer Care	Rupal Saraogi	5 h Palm Avenue kesarkunj building Kolkata 700019	8240200956	rupalagarwal8441@gmail.com	—
Compliance Officer	Rupal Saraogi	5 h Palm Avenue kesarkunj building Kolkata 700019	8240200956	rupalagarwal8441@gmail.com	Mon-Fri 09AM – 05 PM
CEO	Rupal Saraogi	5 h Palm Avenue kesarkunj building Kolkata 700019	8240200956	rupalagarwal8441@gmail.com	—
Principal Officer	Rupal Saraogi	5 h Palm Avenue kesarkunj building Kolkata 700019	8240200956	rupalagarwal8441@gmail.com	Mon-Fri 09AM – 05 PM

The abovementioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI. For more details go to: –

https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41

We aim to resolve all grievances within 21 working days from the date of receipt.

If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).

SCORES Portal: scores.sebi.gov.in.

In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.

ODR Portal: smartodr.in.